CUSTOMER SERVICE AUTOMATION WITH AI

Welcome to Associative. We are a forward-thinking software development firm headquartered in Pune, Maharashtra, India. Established on February 1, 2021, our team of dedicated innovators and IT professionals is passionate about transforming how businesses interact with their customers through scalable digital realities.

In a 24/7 digital economy, waiting on hold is obsolete. We specialize in customer service automation with AI, guiding businesses through the complexities of the digital landscape to achieve efficiency and market leadership.

REVOLUTIONIZING SUPPORT WITH GENERATIVE AI

Associative does not offer generic, pre-packaged bots. We build custom, intelligent systems that understand your business context. By unlocking the power of data, we create comprehensive solutions that automate responses without losing the human touch.

1. Intelligent Chatbots & LLMs We specialize in Large Language Models (LLMs) to build sophisticated chatbots that go beyond simple script reading.

  • Frameworks: We utilize LangChain, Ollama, and Keras to create context-aware assistants.

  • Capabilities: Instant query resolution, content generation, and personalized recommendations.

  • Core AI: Powered by the Python ecosystem (TensorFlow, PyTorch, Scikit-learn) and Java libraries (Deeplearning4j).

2. Next-Gen Experience: NexusReal Associative is at the forefront of R&D with our flagship project, NexusReal: Intelligence Fused Reality. We are pushing the boundaries of customer service automation with AI by bridging digital intelligence and physical reality.

  • Interactive AI Avatars: We develop realistic AI agents capable of lip-syncing and real-time communication via LLMs.

  • Human Cloning: Using Neural Radiance Fields (NeRFs) and Gaussian Splatting, we create virtual support anchors that provide a face-to-face experience without human intervention.

3. Seamless CRM Integration Automation must be integrated to be effective. We connect your AI agents directly to your existing infrastructure, ensuring seamless data flow.

  • Platforms: Customization and integration with Salesforce, Microsoft Dynamics 365, Odoo, and ERPNext.

  • Cloud Backend: Robust management of AWS, Google Cloud, and Azure to handle high-volume interactions.

WHY PARTNER WITH ASSOCIATIVE?

Strategic Partnerships & Expertise We are an Adobe Bronze Solution Partner and an Official Reseller Partner of Strapi. Our team utilizes a massive landscape of technologies—from Python and Java to Go and Rust—to ensure the right tool is used for your automation needs.

Data Privacy & 100% Ownership Customer data is sensitive. We operate with unyielding transparency and strict confidentiality.

  • Strict NDAs: We adhere to rigorous non-disclosure agreements.

  • No Public Portfolio: We do not share client projects publicly.

  • Full IP Rights: Upon project completion and final payment, you receive full ownership of the source code and IP. We retain no rights to your AI models or software.

Operational Transparency

  • Flexible Engagement: We offer variable engagement models (3 to 9 hours per day).

  • Transparent Billing: We operate strictly on a time-and-materials basis. Invoices are submitted daily, weekly, or on a milestone basis.

  • Estimates: We provide general time estimates based on experience (e.g., minimum 1000 hours for complex custom software) rather than fixed-bid contracts.

CONTACT US

Ready to modernize your support infrastructure? Contact Associative today to discuss your vision for customer service automation.

Associative Address: Khandve Complex, Yojana Nagar, Lohegaon – Wagholi Road, Lohegaon, Pune, Maharashtra, India – 411047 Phone/WhatsApp: +91 9028850524 Email: info@associative.in Website: https://associative.in Office Hours: 10:00 AM to 8:00 PM (Monday through Saturday)

CUSTOMER SERVICE AUTOMATION WITH AI

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