Welcome to Associative. We are a premier software development and consulting firm headquartered in Pune, Maharashtra, India. Established on February 1, 2021, and formally registered with the Registrar of Firms (ROF), we operate with unyielding transparency to guide businesses through the complexities of the digital landscape.
In an era where customer touchpoints are fragmented across web, mobile, and offline channels, understanding the complete user narrative is critical. As specialized Customer Journey Analytics (CJA) consultants, we help enterprises stitch together siloed data to visualize, predict, and optimize the end-to-end customer experience.
WHY CHOOSE ASSOCIATIVE FOR CJA?
We are not just analysts; we are full-stack innovators. Our approach to analytics is backed by deep technical expertise in data engineering, AI, and enterprise integration.
1. Adobe Bronze Solution Partner Our status as an Adobe Bronze Solution Partner validates our expertise in the Adobe ecosystem. We are uniquely positioned to help you leverage Adobe Experience Platform and CJA tools to stitch together online and offline data, providing a real-time view of the customer journey.
2. AI-Driven Predictive Insights Moving beyond historical reporting, we utilize advanced Artificial Intelligence and Machine Learning to predict future behavior.
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Core AI/ML: We utilize the Python ecosystem (TensorFlow, PyTorch, Scikit-learn) to build custom models that predict churn, conversion likelihood, and next-best actions.
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Generative AI: We integrate LLMs (LangChain, Ollama) to interpret complex data sets and generate narrative insights.
3. Omnichannel Data Unification A true customer journey map requires data from every device. We have the technical capability to extract and unify data from:
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Web: High-performance apps built on React, Next.js, and Angular.
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Mobile: Native (iOS/Android) and Cross-Platform (Flutter/React Native) applications.
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Backend Systems: Integration with CRM and ERP systems like Salesforce, Microsoft Dynamics 365, and Odoo.
OUR ANALYTICS & DATA INFRASTRUCTURE
Effective CJA requires a robust technical foundation. We possess expert proficiency in the technologies required to handle massive datasets:
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Cloud Architecture: Expert management of AWS, Google Cloud, and Azure to ensure your data pipeline is scalable and secure.
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Database Management: Proficiency in SQL (PostgreSQL, Oracle, MySQL) and NoSQL (MongoDB, Redis, DynamoDB) for flexible data storage.
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Visualization: Creating custom dashboards using commercial tools or building bespoke visualization platforms using D3.js and Python.
OPERATIONAL EXCELLENCE & ENGAGEMENT
We offer a transparent, client-centric engagement model designed for flexibility and results.
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Flexible Engagement: We offer variable engagement models ranging from a minimum of 3 hours to a maximum of 9 hours per day.
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Time & Materials: We operate strictly on a time-and-materials basis. You only pay for the work performed, with invoices submitted daily, weekly, or on a milestone basis.
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Work Schedule: We operate Monday through Saturday, 10:00 AM to 8:00 PM.
CLIENT CONFIDENTIALITY & IP OWNERSHIP
Your customer data is your most valuable asset. We treat it with the highest level of security.
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Strict NDAs: We adhere to rigorous non-disclosure agreements.
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No Public Portfolio: We do not share client projects publicly.
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100% Ownership: Upon project completion and final payment, you receive full ownership of all source code, IP, and data models. We retain no rights to your work.
SERVICE TERMS
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Service Model: Project-based development and consulting from our secure offices in Pune. We do not work on-site.
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Estimates: We provide time estimates based on experience (e.g., minimum 1000 hours for complex custom implementations) but do not provide fixed-bid contracts due to the dynamic nature of analytics and development.
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Payments: Accepted via RTGS, NEFT, IMPS, and UPI.
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Support: We provide a 7-day complimentary post-launch support period.
CONTACT US
Transform your data into a competitive advantage. Contact Associative today to discuss your Customer Journey Analytics needs.
Associative Address: Khandve Complex, Yojana Nagar, Lohegaon – Wagholi Road, Lohegaon, Pune, Maharashtra, India – 411047 Phone/WhatsApp: +91 9028850524 Email: info@associative.in Website: https://associative.in
